1. Merchant of Record & Payment Processing (Whop)
All orders and financial transactions for ValidCode Solutions are processed securely through Whop (Whop, Inc.), our authorized Merchant of Record (MoR). Whop handles encrypted checkout, tax compliance, and order billing.
2. Pre-Checkout Disclosure & Policy for Digital Goods
At ValidCode Solutions, we provide high-grade digital software assets, including prompt architectures, UI toolkits, agency operating systems, database schemas, and deployment scripts. Because our digital products are non-tangible, irrevocable goods that provide immediate access to proprietary source material upon delivery, all digital software and prompt package sales are final and non-refundable once files are dispatched to your email address.
This policy is explicitly displayed on our website, pricing pages, and Whop checkout interfaces prior to payment. By completing a transaction with ValidCode Solutions, you acknowledge and agree to this pre-checkout disclosure. Because digital source materials cannot be returned or revoked once delivered, sales are completed upon dispatch. If you encounter any difficulty accessing your files or have questions regarding your order, please contact our support team first so we can assist you directly.
3. Fulfillment Method: Direct Email Delivery
Fulfillment of all digital software assets and prompt packages is conducted exclusively via direct email delivery to the billing email address supplied during checkout:
- Delivery Timeline: Orders are processed, compiled with individualized commercial use license documentation, and dispatched directly to your billing email within 2 business days of payment confirmation (processed during business hours: Monday to Friday, 9:00 to 17:00 GMT+1).
- Email Verification: Buyers are responsible for providing an accurate, active email address during checkout. If you do not see your delivery email within 2 business days of ordering, please check your spam, junk, or promotions folder, or contact our support team immediately.
4. Turnkey Website Builds & 30-Day Defect Rectification Warranty
For custom web engineering packages (Launchpad Website, Growth Website, and Custom E-Commerce Store), services are non-refundable once engineering kickoff and repository provisioning have commenced. However, all custom website deliverables are protected by our 30-Day Defect Rectification Warranty:
- If any delivered website contains a reproducible functional defect, broken third-party integration, or deviation from the agreed project brief within 30 days of staging delivery, our engineering team will repair and resolve the issue free of charge.
- Our team provides dedicated milestone reviews and private staging previews to ensure full client alignment prior to final production handover.
5. Proof of Delivery & Card Network Compliance
In full compliance with card network regulations (Visa, Mastercard, American Express, and Discover) and Whop processing standards, ValidCode Solutions maintains documented electronic server logs of all digital fulfillment events.
For every transaction, our system automatically records:
- The recipient email address matching the customer's billing credentials.
- Timestamped SMTP mail transfer agent (MTA) transmission records confirming dispatch to the recipient's mail server.
- Transaction IDs and package license details.
These electronic records serve as documented fulfillment verification for payment networks.
6. Why We Do Not Offer Post-Delivery Refunds on Digital Goods
Unlike physical items, raw software codebases, prompt engineering architectures, and operational blueprints cannot be returned or revoked once delivered. Upon receiving the files, the buyer possesses permanent access to our proprietary source material and design systems. Offering refunds on digital source materials would leave our intellectual property vulnerable to unauthorized duplication. Therefore, our no-refund policy for digital goods is consistently maintained.
7. Payment Inquiries & Support First
We are dedicated to resolving any customer inquiries, technical challenges, or delivery questions promptly. Before initiating a dispute or payment inquiry with your card provider or bank, please contact our support desk first at support@validcodesolutions.com. We will gladly help locate your delivery email, verify file transmission, or resolve any access questions directly.
8. Contact & Fulfillment Support Desk
If you have questions about your delivery, need files re-sent, or require warranty assistance, contact our support desk at support@validcodesolutions.com or visit our Contact Page. We respond to all inquiries during our standard operating hours: Monday through Friday, 9:00 to 17:00 (GMT+1).